Secretaries operate at the highest level of University administration. They have significant responsibilities which go to the heart of the efficient operation of the key decision-taking bodies within an organisation.
To have credibility in this working environment, Secretaries need to transition from being a technically-focused, ‘compliance’ subject-matter expert, to becoming a strategically-oriented governance adviser to the Governing Council and VC/Senior Management Team. Many Secretaries have not received the training – often of a soft skills nature – to help them do this.
This programme will help you achieve this transformation and become equipped for a range of circumstances which you will face in your daily work. Being able to manage and resolve difficult workplace situations, in particular, is a critical skill which will help you make a significant contribution to the smooth running of the administration.